Privacy policy

Last updated: June 15, 2026

SignForm Studio operates this store and website, including all related information, content, features, tools, products, custom sign preview services, and order services. SignForm Studio is powered by Shopify, which enables us to provide our online store, checkout, payment processing, and related services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, submit a sign preview request, upload files, make a purchase, contact us, or otherwise use our services.

By using our website or services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

We may collect personal information depending on how you interact with SignForm Studio, including:

Contact information, such as your name, email address, phone number, billing address, shipping address, and business name.

Order and transaction information, such as the products you view, add to cart, purchase, cancel, or request support for.

Payment information, such as payment method details, payment confirmation, and transaction information. Payment information is processed through Shopify and its payment providers. We do not directly store full credit card numbers.

Custom sign preview and artwork information, such as uploaded logos, uploaded artwork, uploaded wall or location photos, business names, sign text, selected sizes, selected finishes, notes, generated preview images, quote details, and production-related order information.

Communications with us, including emails, form submissions, customer support messages, questions, requests, and any information you choose to provide when contacting us.

Device and usage information, such as your browser, device type, IP address, pages viewed, links clicked, time spent on the website, cart activity, and other information collected through cookies, pixels, analytics tools, and similar technologies.

Marketing and advertising information, such as interactions with our ads, emails, website pages, and promotional content.

How We Collect Personal Information

We may collect personal information:

Directly from you when you fill out forms, upload files, request a preview, place an order, contact us, or communicate with us.

Automatically when you visit our website, through cookies, tracking pixels, analytics tools, browser data, and similar technologies.

From service providers that help us operate our website, generate previews, send emails, process payments, manage orders, store files, provide analytics, advertise, and fulfill customer requests.

From Shopify, payment providers, advertising platforms, analytics providers, and other technology partners that support our business.

How We Use Personal Information

We use personal information to:

Provide, operate, and improve our website and services.

Generate custom sign previews and quote information.

Create custom product pages, cart links, checkout links, and order details.

Process orders, payments, shipping, and customer support requests.

Review logos, artwork, sign size, finish, mounting, and production details.

Communicate with you about your preview, quote, order, payment, production status, shipping, support requests, or other service-related matters.

Send transactional emails, including preview-ready emails, cart links, order updates, and support responses.

Send marketing or promotional messages if permitted by law or if you have opted in.

Show relevant ads and measure ad performance.

Improve website performance, customer experience, products, pricing, previews, and services.

Detect, prevent, and respond to fraud, abuse, security risks, illegal activity, or violations of our terms and policies.

Comply with legal obligations, enforce our rights, resolve disputes, and respond to lawful requests.

Custom Previews, Uploaded Files, and AI Tools

Because SignForm Studio provides custom sign previews, we may process uploaded logos, artwork, wall photos, business names, sign text, notes, selected sizes, selected finishes, and related order details.

We may use third-party technology providers to help generate, store, and deliver previews. This may include services such as Shopify, Supabase, OpenAI, Resend, payment processors, analytics providers, advertising platforms, and other vendors that help us operate our business.

Uploaded files and generated previews are used to provide visualization, quote, order, production, and customer support services. AI-generated previews are for visualization and design direction. Final production details may be reviewed and adjusted before fabrication.

How We Disclose Personal Information

We may disclose personal information to third parties when needed to operate our business and provide our services, including:

Shopify, which hosts our online store, checkout, and related ecommerce services.

Payment processors and financial service providers that process payments and prevent fraud.

Technology providers that help us store files, generate previews, manage quote requests, send emails, operate databases, and provide website functionality.

Email providers that send customer emails, order updates, preview links, and support communications.

Shipping and fulfillment providers that help deliver orders.

Analytics providers that help us understand website traffic, usage, and performance.

Advertising and marketing partners that help us measure, improve, and show ads.

Professional advisors, legal providers, accountants, insurers, or consultants when necessary.

Government authorities, law enforcement, or other third parties when required by law, legal process, or to protect our rights, users, business, or services.

We may also disclose information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy.

Relationship with Shopify

Our store is powered by Shopify. Information you submit through our website, checkout, and store may be transmitted to Shopify and processed by Shopify in order to provide ecommerce, checkout, payment, fraud prevention, analytics, customer experience, and related services.

Shopify may process personal information according to its own privacy practices. To learn more about how Shopify uses personal information, you can review Shopify’s Consumer Privacy Policy.

Cookies, Analytics, and Advertising

We may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, understand website activity, improve user experience, measure advertising performance, and show relevant ads.

We may use analytics and advertising tools from platforms such as Shopify, Meta, Google, or other providers. These tools may collect information about your device, browser, website activity, interactions with ads, and other usage information.

Depending on where you live, you may have the right to opt out of certain types of targeted advertising, sale, or sharing of personal information.

Marketing Communications

We may send you emails or messages related to your preview, quote, cart, order, customer support request, or other transaction.

We may also send marketing or promotional communications if permitted by law. You can opt out of promotional emails by using the unsubscribe link in our emails or by contacting us. Even if you opt out of marketing messages, we may still send non-promotional messages related to your orders, previews, support requests, or account activity.

Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it as required by law.

Security

We take reasonable steps to protect personal information. However, no website, internet transmission, storage system, or electronic service can be guaranteed to be completely secure. You should avoid sending highly sensitive or confidential information through unsecured channels.

Retention of Information

We retain personal information for as long as reasonably necessary to provide our services, process orders, generate previews, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support our business operations.

The length of time we retain information may vary depending on the type of information, the purpose for which it was collected, and legal or operational requirements.

Your Rights and Choices

Depending on where you live, you may have certain privacy rights, which may include the right to:

Request access to the personal information we have about you.

Request correction of inaccurate personal information.

Request deletion of certain personal information.

Request a copy of your personal information.

Opt out of certain targeted advertising, sale, or sharing of personal information, where applicable.

Withdraw consent where processing is based on consent.

Appeal a decision we make regarding a privacy request, where applicable.

These rights may be limited by law and may not apply in all circumstances. We may need to verify your identity before processing a request.

To exercise privacy rights, contact us at support@signformstudio.com.

California Privacy Notice

If you are a California resident, you may have rights under California privacy laws depending on how those laws apply to our business. These may include the right to know, access, correct, delete, and opt out of certain uses of personal information.

We do not knowingly sell personal information in the traditional sense. However, some analytics, advertising, or tracking activities may be considered “sharing” or “targeted advertising” under certain privacy laws. Where required, you may have the right to opt out of those activities.

Global Privacy Control and Do Not Track

Some browsers or extensions allow you to send privacy preference signals such as Global Privacy Control. Where required by applicable law and where technically feasible, we will treat recognized opt-out preference signals as a request to opt out of applicable sale, sharing, or targeted advertising for that browser or device.

We do not respond to all “Do Not Track” signals because there is not a consistent industry standard for how such signals should be interpreted.

International Transfers

We may transfer, store, and process personal information in the United States and other countries where our service providers operate. Privacy laws in these countries may differ from the laws where you live.

By using our services, you understand that your information may be processed in locations outside your state, province, or country.

Third-Party Websites and Links

Our website or emails may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, content, or policies of third-party websites. You should review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal requirements, or business operations.

When we update this Privacy Policy, we will update the “Last updated” date at the top of this page. Your continued use of our website or services after changes are posted means you acknowledge the updated Privacy Policy.

If you have questions about this Privacy Policy, our privacy practices, or your personal information, contact us at:

support@signformstudio.com