Refund policy
Return and Refund Policy
Because each SignForm Studio sign is custom made for a specific customer, logo, size, finish, and order details, all custom sign orders are final sale and are not eligible for returns, exchanges, or refunds.
Once an order is placed, we begin reviewing the artwork, selected size, finish, mounting details, and production requirements. Because the product is made specifically for you, we cannot accept returns due to a change of mind, incorrect customer-provided information, logo changes, size changes, finish changes, installation issues, or delays outside of our control.
Cancellations
Cancellation requests must be sent as soon as possible after checkout. If production has not started, we may be able to cancel the order or make changes. Once artwork review, material preparation, fabrication, or production has started, the order cannot be canceled or refunded.
Preview and Production Review
AI-generated previews are for visualization and design direction. Before fabrication, our team reviews the order details and may confirm dimensions, material, mounting, and artwork details. The final product may vary slightly from the preview due to real materials, lighting, scale, wall conditions, manufacturing requirements, and production adjustments.
Customer-Provided Artwork and Information
The customer is responsible for providing accurate logos, artwork, spelling, business names, sizes, finishes, shipping details, and other order information. We are not responsible for errors caused by incorrect or incomplete information submitted by the customer.
Damaged or Defective Orders
If your sign arrives damaged or has a manufacturing defect, contact us within 5 days of delivery with your order number and clear photos of the packaging and product. We will review the issue and, if approved, may repair, replace, or remake the affected item at our discretion.
Shipping Issues
Shipping times are estimates and are not guaranteed. We are not responsible for carrier delays, missed delivery attempts, incorrect shipping addresses provided by the customer, or damage caused after delivery.
Contact
For order questions, cancellation requests, or damage/defect claims, please contact us at: