Shipping policy
Shipping Policy
Last updated: June 15, 2026
This Shipping Policy applies to orders placed through SignForm Studio.
Because our signs are custom made to order, production and shipping timelines depend on artwork review, selected size, selected finish, production requirements, and order volume.
Shipping Cost
Free standard shipping is included with SignForm Studio custom sign orders unless otherwise stated at checkout.
Production Timeline
Most flat cut sign orders are fabricated in about 5–7 business days after the final order details are reviewed and confirmed.
Production does not necessarily begin immediately after checkout. Before fabrication, our team may review and confirm important details such as artwork, dimensions, material, finish, mounting method, and production requirements.
If we need additional information, better artwork, or confirmation from you, production may be delayed until we receive the required information.
Estimated Shipping Timeline
After production is complete, most orders arrive in about 4–6 business days.
Shipping times are estimates and are not guaranteed. Delivery times may vary due to carrier delays, weather, holidays, high order volume, address issues, or other circumstances outside of our control.
Order Processing
After you place an order, we review your sign details before production begins. This may include reviewing your logo, sign text, size, finish, mounting details, and shipping information.
If anything needs to be confirmed, we may contact you by email or phone. Please respond as soon as possible to avoid delays.
Shipping Address
The customer is responsible for providing a complete and accurate shipping address at checkout.
SignForm Studio is not responsible for delays, failed deliveries, returned packages, lost shipments, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, contact us immediately at support@signformstudio.com. We may be able to update the address if the order has not shipped yet.
Tracking Information
When your order ships, tracking information may be sent to the email address provided at checkout.
Tracking updates may take time to appear after the carrier receives the package.
Delivery Issues
Once an order is handed to the carrier, delivery timing is controlled by the carrier. SignForm Studio is not responsible for carrier delays, missed delivery attempts, weather delays, routing delays, or delays caused by incorrect shipping information.
If a package is marked as delivered but you cannot locate it, please check with neighbors, building management, front desk staff, mailrooms, and the carrier. If the issue continues, contact us and we will do our best to help.
Damaged Shipments
If your sign arrives damaged, contact us within 5 days of delivery.
Please include:
Your order number
Clear photos of the damaged product
Clear photos of the packaging
Clear photos of the shipping label
We will review the issue and, if approved, may repair, replace, or remake the affected item at our discretion.
Do not throw away the packaging until the damage claim has been reviewed, as the carrier may require photos or inspection of the packaging.
Lost Packages
If a package appears to be lost in transit, contact us at support@signformstudio.com. We will review the tracking information and work with the carrier when possible.
Lost package claims are reviewed case by case.
International Shipping
At this time, SignForm Studio primarily serves customers in the United States unless otherwise stated at checkout.
If international shipping is available for a specific order, the customer is responsible for any customs fees, duties, import taxes, brokerage fees, or other charges required by the destination country.
Installation
Shipping does not include installation.
The customer is responsible for arranging installation. For larger signs, exterior signs, uneven walls, commercial spaces, or signs requiring precise alignment, we recommend hiring a qualified local installer.
Contact
If you have questions about shipping, tracking, delivery, or a damaged shipment, contact us at: